King Frost
LEADER • DESIGNER • DEVELOPER • RESEARCHER
Portfolio: Iamkingfrost.com | Phone: 786.299.2120 | Email: king@Iamkingfrost.com | LinkedIn:
www.linkedin.com/in/king-f-a72a5213
PROFILE
Human-centered design leader with 15+ years of UX experience, I am currently building Agentic
AI systems for workforce and operational efficiency across enterprise, energy, and healthcare.
Proven expertise in developing scalable design systems, modular AI interface frameworks, and
accessibility-first automation experiences.
Trusted design partner to cross-functional product and engineering teams, leveraging data
analytics and AI-driven insights to guide strategy and secure stakeholder buy-in. Expert in
Figma, ServiceNow, AI interaction patterns, ADA/WCAG compliance, and design operations at
scale.
WORK EXPERIENCE
User Experience Lead | Entergy | LA | 2022 – Present
Spearheaded the end-to-end design and testing of an AI-powered transformer outage
system.Conducted iterative prototyping sessions in Figma with field technicians to refine the UI,
ensuring the final ServiceNow implementation auto-generated precise work orders. This direct
field validation cut costly truck roll errors by 37% and reduced annual operational expenses by
41%.
Architected a ServiceNow OMS where AI agents auto-generate the diagnostic and dispatch
workflow. The UI, rigorously tested with technicians in Figma, provided intuitive oversight of AI
decisions, slashing MTTR by 28% and contributing to a massive $3.2M annual cost reduction
through minimized downtime and optimized resource allocation.
Built the foundational, WCAG-compliant design system in Figma that was used to prototype and
user-test every component with screen readers and field crews. This ensured the AI-generated
data was actionable for all operators, directly enabling a 25% improvement in decision-making
efficiency.
User Experience Lead | NextEra Energy | FL | 2021 – 2022
Orchestrated the end-to-end design of an intelligent outage management ecosystem by first
conducting contextual interviews with field technicians and control room operators to map the
complete outage resolution journey. This foundational research informed a full system map,
which was used to architect an AI-driven platform that auto-generates and prioritizes work
orders, slashing operational costs by 41% through precision dispatching and eliminating
redundant processes.
Translated complex AI predictive analytics into an intuitive, human-centric interface by leading
iterative, high-fidelity prototyping in Figma. We tested dynamic workflows and data visualizations
directly with end-users, refining the UI to enable seamless collaboration between AI-generated
diagnostics and human oversight. This synergy reduced average outage resolution time by 28%
and improved decision-making efficiency by 25%.
Championed a scalable, accessible design system from the ground up, establishing
WCAG/ADA/ARIA compliance as a core principle. The system, validated through rigorous
usability and screen-reader testing with field crews, provided the modular component library that
accelerated development and ensured consistent, reliable interactions between operators and
the AI, directly contributing to a 37% reduction in field errors.
User Experience Lead | CVS Omnicare | OH | 2020 – 2021
Pioneered a data-driven redesign of CVS’s pharmacy fulfillment systems (CycleFill &
PredictiveFill) by developing predictive models that analyzed historical prescription data,
inventory trends, and seasonal demand. This transformed a reactive process into a proactive
one, slashing manual intervention by 40% and optimizing stock levels to meet future patient
needs efficiently.
Architected an integrated Power BI analytics dashboard for pharmacy operations, translating
complex predictive model outputs into actionable visualizations. This enabled leaders to
anticipate fulfillment bottlenecks and allocate resources proactively, reducing reporting
turnaround time and empowering data-driven strategic planning.
Championed the enterprise-scale adoption of this predictive approach by overhauling the
Enterprise Design Standards in Figma. This created a unified, reusable component library that
accelerated the deployment of data-informed features by 35%, while collaborative testing with
pharmacists and IT ensured the models were deeply aligned with HIPAA-compliant operational
workflows.
UX Lead & Senior Developer | International Monetary Fund | DC | 2018 – 2019
Led the end-to-end design of a next-generation Document Management System by first
analyzing user workflows to identify key document types, which informed the creation of
standardized templates. This strategic intervention accelerated document creation by 74% and
formed the core of a new, centralized cloud platform that eliminated document lock-out
challenges and cumbersome paper-based processes.
Architected the seamless migration from a legacy system to a secure O365
environment,collaborating directly with cross-functional teams to author comprehensive
functional and non-functional requirements. The designed solution featured robust co-authoring,
version control, and advanced metadata tagging, which slashed document retrieval time by 65%
while providing full audit trails and traceability.
Embedded enterprise-grade security and operational efficiency into the user experience by
partnering with IMF cybersecurity to ensure compliance with international data laws. This
established a trusted, real-time collaborative workspace for 100+ member countries and was
supported by a scalable internal design system that guaranteed consistency and elevated the
organization’s design maturity.
User Experience Lead| Clutch | OH (Contract) | 2018 – 2018 -Architected a unified financial data model by implementing a hierarchical clustering algorithm to
map the complex relationships between the company’s organizational structure and individual
product SKUs. This technique resolved critical data entity resolution challenges across
disparate sources, creating a single source of truth that provided unprecedented
cross-departmental visibility.
Developed an interactive reporting tool powered by a suite of statistical models, including
time-series decomposition for trend analysis and SHAP (SHapley Additive exPlanations) for
feature importance. This translated raw data into actionable insights, allowing stakeholders to
understand not just what was happening with key financial KPIs, but why, leading to a 20%
improvement in forecast accuracy for merchandising and marketing teams.
Engineered a scalable data pipeline and API to serve the model outputs, ensuring data integrity
and real-time accessibility. By operationalizing the data science work into a live product, we
enabled data-driven strategic planning, directly linking organizational initiatives to product-level
profitability and empowering leaders to optimize budgeting and assortment decisions.
User Experience Strategist | Rockfish Digital | OH (Contract) | 2017 – 2018
Spearheaded the integration of AutoFi’s financing platform into Ford.com by leading a team of 3
designers, establishing a unified and intuitive user journey. Our strategy was informed by a
comprehensive competitive analysis of Toyota, Honda, and Amazon’s checkout flows, ensuring
we incorporated industry-leading best practices from the outset.
Transformed the financing experience by designing user-centric options rooted in quantitative
and qualitative insights. We utilized data analytics to map user behavior and then validated our
prototypes through moderated usability testing and Hotjar session recordings, which directly
revealed pain points and led to a 20% increase in conversion rates and a 15% decrease in cart
abandonment.
Championed a culture of continuous, data-informed optimization by establishing a research
framework that combined A/B testing of financing options with ongoing analysis of Hotjar
heatmaps and funnels. This closed-loop process ensured our designs were continually refined
based on actual user behavior, solidifying long-term gains in user engagement and revenue.
UX Architect | USAID & IESC | DC | 2016 – 2017
Spearheaded the UX design of BIZFUNDI, a USAID-funded financial tool for Tanzanian
entrepreneurs, by leading remote and on-the-ground research. Conducted contextual interviews
and observational studies with small business owners and local field agents in Tanzania to
understand literacy, technological, and connectivity constraints, directly informing a mobile-first
design strategy.
Architected a bilingual (Swahili/English), low-bandwidth-responsive interface for both mobile and
desktop, prioritizing clarity and accessibility. Validated design concepts through iterative, remote
usability testing sessions with Tanzanian users, using Figma prototypes to refine iconography
and simplify complex financial terminology based on direct feedback.
Bridged the gap between the US-based development team and Tanzanian end-users by
creating detailed journey maps and service blueprints from the research. This ensured the final
product—which significantly increased the rate of completed funding applications—was
culturally relevant and technically robust for the local context.
User Experience Designer | Spectrum Communications | KY | 2015 – 2016 – Oversaw the user experience integration of Spectrum’s systems with those from its acquisition
of Time Warner Cable, impacting millions of U.S. subscribers. – Mentored a multi-disciplinary design team through the integration of 5+ major customer-facing
platforms, ensuring a seamless transition with minimal service disruption. – Designed unified billing, service management, and support flows, reducing customer service
calls by 15% within the first quarter post-integration.
Founding UX Designer | Gummi App | KY | 2014 – 2015 – Designed and launched a GPS-powered social networking app enabling location-based
sharing of events, pictures, and files. – Developed geo-fencing discovery features to boost engagement, leading to a 62% increase in
daily active users in the first six months.
Customer Experience Strategist | Big Ben’s Restaurant | IN | 2013 – 2014 – Led the end-to-end design and development of Big Ben’s e-commerce platform, transforming a
phone-order-only business into a fully digital ordering experience, contributing to a 43%
increase in sales. – Implemented real-time order tracking and AI-driven product recommendations, increasing
average order value by 19%.
Customer Experience Strategist | Kentucky Community & Technical College | KY | 2012 –
2013 – Designed and developed an interactive recruitment gaming suite consisting of six custom
games, boosting recruitment event engagement by 50% and increasing student inquiries by
18%.
Staff User Experience Designer | I Games Technology | KY | 2011 – 2012 – Led the full design of the Kentucky State Lottery mobile app, modernizing its look, improving
accessibility, and integrating secure ticket scanning for over 1 million active users. – Reduced onboarding drop-off rates by 22% and increased user engagement time by 31%.
Web Developer | Designer Firm United | NY | 2006 – 2011 – Designed and developed multiple responsive websites for clients in industries including
healthcare, retail, and local government. – Incorporated WCAG accessibility guidelines to ensure inclusivity for users with disabilities.
EDUCATION
● University of Louisville, USA — B.S. Computer Science (2013 – 2016)
● University of Montpellier, France — Design Strategy & Business Ethics (2012 – 2013)
● Benito Juarez, Mexico — Accelerated Spanish (2011 – 2012)
● Interview Kickstart, USA — Applied Agentic AI & TPM Certificate (2025 – 2026)
● Google — Advanced Data Analytics Certificate (2025 – 2026)
SKILLS
Design & Research:
UX/UI Design, Interaction Design, Information Architecture, Empathy Mapping, Wireframing,
Prototyping, Usability Testing, Accessibility (WCAG 2.2, ARIA), Design Systems, Visual Design,
UX Writing
AI & Data:
Agentic AI System Design, Machine Learning, LLMs, RAG, LangChain, Vector Embedding,
Data Analytics, Predictive Modeling, Data Visualization, KPI Definition
Technical Tools:
Figma, ServiceNow, Jira, Confluence, Power BI, Tableau, Python, JavaScript (React, Vue,
Next.js, Angular), HTML/CSS, D3.js, Unity, n8n, Pinecone, Hugging Face
Leadership & Strategy:
Stakeholder Management, Change Management, Continuous Discovery, Scalability &
Modularity, Technical Communication, Accessibility Compliance, PACE Methodologies
Languages:
English (Native), Spanish (Fluent), French (Conversational), Mandarin (Learning)
LICENSES & CERTIFICATIONS
● Design Thinking for Innovation — University of Virginia (Issued Oct 2025, Credential
ID NC973ZYZCHJA)
● Digital Transformation — University of Virginia (Issued Oct 2025, Credential ID
7II872X8EUOC)
● Foundation and Potential of AI in Healthcare — University of Colorado System
(Issued Oct 2025, Credential ID 8RGX3RONGRIE)
● Foundations of Data Science — United Latino Students Association (Issued Oct 2025,
Credential ID ZS9ZGB3XWA6B)
● Generative AI: The Future of UX UI Design — SkillUp (Issued Oct 2025, Credential ID
5GB0GVLXX63V)
● Go Beyond the Numbers: Translate Data into Insights — Google (Issued Oct 2025,
Credential ID FGZ84T3RZTYJ)
● Product Management: An Introduction — IBM (Issued Oct 2025, Credential ID
37APWTSX6AX1)
● Product Management: Foundations & Stakeholder Collaboration — SkillUp (Issued
Oct 2025, Credential ID 6KM84DCL2Z0V)
● Python — United Latino Students Association (Issued Oct 2025, Credential ID
RTA1H9PPAOPY)
● Systems Thinking Basics — Coursera Instructor Network (Issued Oct 2025, Credential
ID 8UQFEI9WEFRF)
● The Power of Statistics — Google (Issued Oct 2025, Credential ID AN0E3QOWB2H6)
● The Data to Decision Path for Infusion of AI in Healthcare — University of Colorado
System (Issued Oct 2025, Credential ID N6PBP7F8TE37)
● UX Design in Practice: Accessibility and Collaboration — Microsoft (Issued Oct
2025, Credential ID 0ZRNEO9UG3Q0)
● Strategic Foundations for CRO Leadership — LearnQuest (Issued Oct 2025, Credential
ID AYCGQN5H3JP9)
● AI in Workforce Management — Coursera Instructor Network (Issued Nov 2025,
Credential ID JFUR534OF4RO)
● Value Stream Mapping — Coursera Instructor Network (Issued Oct 2025, Credential ID
NF48EXX306QW)
● Digitalisation in the Aerospace Industry — Technical University of Munich (TUM)
(Issued Nov 2025, Credential ID YDXH63ZIQWN5)
● UX Research and Information Architecture — IBM (Issued Nov 2025, Credential ID
87FAB8IHGJ7O)
● Introduction to Big Data with Spark and Hadoop — IBM (Issued Nov 2025, Credential ID
Y8NAE6GVYZY9)
● Advance Prompt Engineering — Vanderbilt University (Issued Nov 2025, Credential ID
VSYCPB1XDDMX)
● AI Applications in Marketing and Finance — University of Pennsylvania (Issued Nov
2025, Credential ID BWE64ZPT11KR)
● AI Integration in Healthcare — University of Colorado System (Issued Oct 2025,
Credential ID WPBNQIO14RY7)
● Generative AI: A Game Changer for Program Managers — SkillUp (Issued Nov 2025,
Credential ID PNYU4LDBR72L)
● Build RAG Applications: Get Started — IBM (Issued Nov 2025, Credential ID
7A2QYW3X6EU1)
● Develop Generative AI Applications: Get Started — IBM (Issued Nov 2025, Credential ID
V11DO7RCZU9Q)
● Build Multimodal Generative AI Applications — IBM (Issued Nov 2025, Credential ID
44J2717CUH38)
● Fundamentals of Building AI Agents — IBM (Issued Nov 2025, Credential ID
X9Z822R6PHZT)
● Agentic AI with LangChain and LangGraph — IBM (Issued Nov 2025, Credential ID
7A2QYW3X6EU1)
● Advanced RAG with Vector Databases and Retrievers — IBM (Issued Nov 2025,
Credential ID 7AYEJDONODHX)