What I Do
I research, design, and develop digital solutions that address both business and end-user goals, ensuring a seamless experience. I provide ongoing support to adapt and evolve the product as the digital landscape changes, setting businesses up for success both today and in the future.
Conduct User Research to Uncover Pain Points
I employ a variety of research methods—such as user interviews, surveys, usability testing, and contextual inquiry—to uncover user pain points. These insights guide my design decisions, ensuring they are based on real user feedback. This helps in justifying and refining the designs to meet both user expectations and business objectives.
Define Information Architecture
I start by organizing and structuring the content and data flow to create an intuitive user experience. Using tools like Figma and Miro, I develop a clear information hierarchy that aligns with user needs. To validate this structure, I conduct card sorting and tree testing, ensuring that the navigation and flow are user-friendly.
Design UX/UI Solutions and Manage Development
Using Figma, I design user-centric interfaces while iterating based on research insights. I manage the project workflow through Jira, ensuring efficient execution, from sprint planning to backlog grooming. I lead design sprints, assign tasks, track progress, and facilitate daily stand-ups, ensuring alignment between design and development teams.
Measure Performance and Iterate
Post-launch, I measure product performance with tools like Google Analytics and PowerBI to analyze user engagement and behavior. Based on these metrics, I make informed iterations, ensuring continuous improvement and optimizing the user experience over time.
My Profile
I’m King Frost, A UX Designer & Problem Solver
As an experienced UX lead with a passion for problem-solving, I bring a strong blend of design and technical expertise ideal for a UX role. My leadership in UX for high-profile projects, such as Entergy’s transformer management tool and Outage Management System, has honed my skills in collaborating with leadership, documenting requirements, and developing technical specifications. I have extensive experience managing development and release cycles, working with large data sets, creating visualizations, and building systems for the IMF. I excel at gathering requirements, developing technical documentation, and tracing business cases to implementation.
I prioritize requirements based on business value, cost, and time, ensuring optimized backlogs to meet release targets. Skilled in Jira, I manage projects through the entire product lifecycle—from discovery to QA—ensuring effective communication and team velocity. Fluent in English, Spanish, and conversational in French, I work well with diverse teams and align product roadmaps with company objectives. In addition, as a leader of worship performances at my church, I understand the importance of collaboration, consensus-building, and delivering high-quality results on time. My collaborative approach and leadership experience position me to contribute to your team’s success and innovation.
Personal Awards
Throughout my career, I’ve been recognized for my dedication to excellence and innovation in design and leadership. These awards highlight my commitment to creating impactful solutions and delivering results that matter. Each recognition represents a milestone in my journey, reflecting both personal and team achievements. I’m proud to have contributed to projects that have made a difference and look forward to continuing to push the boundaries of what’s possible.
2020
- Beyond Excellence Award
- Champion of the month
2021
- Champion of the month 3x
2022
- Gems Innovator Award
2023
- GEMS Impact Community Award
2024
- Leadership Recognition Award
Let's Work Together On Your Next Project
I’m here to collaborate with you to create tailored solutions that meet your unique business needs. Whether it’s improving user experiences, optimizing workflows, or building new digital products, together we’ll turn your vision into reality and drive long-term success.
Experience
Automated Thinking Operating Machine - ATOM AI Engineer
Lead the design of intuitive interfaces for an AI-driven platform, collaborating with cross-functional teams to simplify complex data insights and improve user engagement. Conduct user research and testing to refine AI features, designing dashboards and predictive tools that make data actionable, visible in context and improve customer satisfaction.
Entergy UX Lead
Lead multiple teams as a UX lead at Entergy, overseeing the enhancement of customer-facing applications, including the transformers failure application.Prioritize customer-centric design by understanding and tailoring the applications to meet the Prioritize customer-centric design by understanding
Nextera Energy UX Lead
Led the design of an Outage Management System (OMS) for NextEra Energy, contributing to the enhancement of grid reliability and outage response efficiency.Conducted comprehensive user research and stakeholder interviews to understand the specific needs and pain points of energy operators and field
CVS Corp Sr. Product Designer
Spearheaded a transformative initiative to enhance internal systems, including the Formulary Management tool, CycleFill, and PredictiveFill, resulting in heightened productivity and increased customer satisfaction.Streamlined workflows and reduced manual steps, incorporating heuristic evaluations for
International Monetary Fund Solution Architect
Designed and implemented a digital workspace and document management system (DMS), enhancing collaboration and information sharing across teams while improving document organization and retrieval efficiency.Organized requirements-defining workshops and executive strategy meetings, ensuring
Rockfish Digital Sr. UX Architect
Led the design of Ford.com’s buying flow, focusing on a seamless and user-friendly experience.Integrated AutoFi credit application tool into the buying process, simplifying financing for Ford vehicle purchasers.Applied user-centric design methodologies, including research, usability testing, and a heuristic
Education
Leadership in AI & Analytics (enrolled)
BA - Computer Information Systems & International Business
Accelerated Spanish
Computer Human Interaction
International Business
Skills
Project Management
Business Development
Strategic Planning/Analysis
Agile Methodologies
Solutions Architecture
IT Management
Report & Documentation
Policy & Procedure
Training & Development
Organizational Structuring
Problem Solving
DaDesignta Modeling
Performance Metrics
Project Lifecycles
Customer Service
Team Leadership
UI/UX Design Focus
Office 365
SharePoint
ServiceNow
Learning Center
Empowering Your Team for Success
I’m here to support your team in achieving success by providing designers with the knowledge, techniques, and tools needed to create impactful designs. This section offers practical guidance on proven strategies to help ensure that your team not only designs but builds the right solutions for your users. Explore resources tailored to enhance collaboration, innovation, and excellence in every project.
UX Research Activities
ITERATE
Empathize
Define
Ideate
Prototype
Test
Let's Design
Building Information Architecture for a Ski Rental App
In this video, we dive into the foundational steps of designing a ski rental app by focusing on information architecture. You’ll learn how to organize content, map out user flows, and create a structure that balances simplicity with functionality. This tutorial is ideal for designers looking to refine their skills in creating seamless, intuitive layouts that enhance user experience from the first tap.
For Intermediate Designers Looking to Master Structure and Flow
Designing a User-Friendly Ski Rental App Interface
This video tutorial builds on the previous section, guiding you through the interface design of our ski rental app. We’ll explore essential elements like visual hierarchy, usability, and interaction design to create a smooth, engaging user experience. This intermediate-level example will help you translate a structured layout into a polished design that feels intuitive and inviting to users.
Bringing Your Vision to Life with Practical UX Techniques
Contact
We provide high standard clean website for your business solutions
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(786) 299-2120
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New York City
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